Cancellation + Payment

Pricing & Payment

  • All prices are quoted in Australian dollars and are inclusive of GST (unless otherwise stated).
  • Hotel bookings are not confirmed until payment is received.
  • All accommodation payments received are passed on directly to Hotels at  60 day and 30 days intervals.
  • Prices and credit card fees are correct at time of publishing and are subject to change in accordance with supplier and/or financial institution agreements.

Cancellation – Hotel Accommodation

  • Cancellations will only be accepted in writing.
  • As an alternative to cancellation, your booking may be transferred to another person without incurring any penalty subject to hotel approval.
  • Cancellations made more than 30 days prior to the delegate’s accommodation stay dates will be refunded in line with the hotel’s cancellation policy less a $10.00 fee to cover cancellation processing administration. Oriignal Credit card fees incurred by merchants are exlcuded from refunds.

 

Air on Broadbeach & Signature at Broadbeach
Cancellations prior to 30 days receive a full refund . Cancellations between 0 & 30 days of stay attract a 100% accommodation fee. 
ARIA
Cancellations prior to 30 days receive a full refund . Cancellations between 0 & 30 days of stay attract a 100% accommodation fee. 

Avani Broadbeach
Cancellations between 15 & 30 days attract a 1 night cancellation fee. Cancellations between 0 & 14 days of stay attract a 100% accommodation fee. 

Crowne Plaza
Cancellations within 30 – 15 days one night accommodation will be charged. No refund is given for rooms cancelled within 14 days of stay.

Beach Haven on Broadbeach & Freshwater Point Resort 
Cancellations outside 30 days prior to travel, attracts a full refund. If cancelled within 30 days  100% cancellation fee applies.

Hilton Surfers Paradise
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Mantra Broadbeach on the Park 
Cancellations 30 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Mantra Sierra Grand 
Cancellations 30 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Meriton Serviced Apartments
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Peppers Broadbeach
Cancellations 30 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Qube Apartments
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Signature at Broadbeach 
Cancellations outside 30 days prior to travel, attracts a full refund. If cancelled within 30 days  100% cancellation fee applies.

Synergy Apartments
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

South Pacific Plaza
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Sofitel Gold Coast 
Cancellations between 15 & 30 days of stay attract a 50% fee. No refund is given for rooms cancelled within 14 days of stay – incurring 100% cancellation fee.

The Star Grand, Star Residences & The Darling Gold Coast
Cancellations between 0 & 30 days of stay attract a 100% cancellation fee – no refund is given for rooms cancelled or a reduction in room nights. 

Refunds

If you are eligible for a refund according to the cancellation policies, Pulse Events will endeavour to process delegates accommodation booking refunds within 14 days after the event. The 14 day time frame is subject to hotels refunding Pulse Events the delegate’s refund in a timely manner and payment clearing through Pulse Events banking system. Pulse Events will not be held responsible for a hotel’s delay in processing a refund that is due back to a delegate. To the best of our ability, every effort will be made to ensure hotel’s are efficient in processing refunds for delegate accommodation bookings.

 

Credit Card Fees

  • Prior to 30 days, payments made via the booking form to Pulse Events will be charged the following credit card fees: AMEX: 1.96%, Visa & Mastercard: 1.87%.
  • For bookings made 0-30 days the following rates will apply (as they are charged directly by the hotel):

Air on Broadbeach

Beach Haven on Broadbeach

0%

0%

Avani Broadbeach 1.5% on all cards
Crowne Plaza 3% Amex, Diners, JCB
1.5% all other cards

Dorsett
Freshwater Point Resort

1.5% all cards

0%

Hilton Surfers Paradise 1.5% surcharge all cards
Mantra Broadbeach on the Park
Mantra Sierra Grand
Peppers Broadbeach
1.1% MasterCard
1.25% Visa
3.35% Amex
3.5% Diners/JCB
2% Union Pay
Meriton Suites 1.5% MasterCard, Visa, Amex
2.9% Diners
1.8% Union Pay

Signature at Broadbeach

Synergy
Qube
South Pacific Plaza

0% Visa & Mastercard
2.95% AMEX
Sofitel 1.3% on all cards
The Star & The Darling 0.8% on all cards

Contact Pulse Events