Cancellation – Hotel Accommodation

• Cancellations will only be accepted in writing.
• As an alternative to cancellation, your booking may be transferred to another person without incurring any penalty subject to hotel approval.
• Cancellations made more than 33 days prior to the event start date will be refunded in line with the hotel’s cancellation policy less a $10.00 fee to cover cancellation processing administration. Original booking fee incurred by merchants are excluded from refunds.

Air on Broadbeach & Signature at Broadbeach
Cancellations prior to 33 days receive a full refund minus processing feee . Cancellations between 0 & 33 days of event attract a 100% accommodation fee.

ARIA
Cancellations prior to 33 days receive a full refund minus processing fee. Cancellations between 0 & 33 days of event start date attract a 100% accommodation fee.

Crowne Plaza
Cancellations prior to 33 days receive a full refund minus processing fee. No refund is given for rooms cancelled within 33 days from event.

Hilton Surfers Paradise
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

Mantra Broadbeach on the Park 
Cancellations 33 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Mantra Sierra Grand 
Cancellations 33 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Meriton Serviced Apartments
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

Peppers Broadbeach
Cancellations 33 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Qube Apartments
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

Signature at Broadbeach 
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

Synergy Apartments
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

South Pacific Plaza
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

Sofitel Gold Coast
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

The Star Grand, Star Residences & The Darling Gold Coast
Cancellations/ amendments or reductions between 0 & 33 days of event start date  attract a 100% accommodation fee.

Refunds

If you are eligible for a refund according to the cancellation policies, Pulse Events will endeavour to process delegates accommodation booking refunds within 14 days after the event. The 14 day time frame is subject to hotels refunding Pulse Events the delegate’s refund in a timely manner and payment clearing through Pulse Events banking system. Pulse Events will not be held responsible for a hotel’s delay in processing a refund that is due back to a delegate. To the best of our ability, every effort will be made to ensure hotel’s are efficient in processing refunds for delegate accommodation bookings.