Accommodation

Cancellation – Hotel Accommodation

• Cancellations will only be accepted in writing.
• As an alternative to cancellation, your booking may be transferred to another person without incurring any penalty subject to hotel approval.
• Cancellations made more than 30 days prior to the delegate’s accommodation stay dates will be refunded in line with the hotel’s cancellation policy less a $10.00 fee to cover cancellation processing administration. Oriignal Credit card fees incurred by merchants are exlcuded from refunds.

Air on Broadbeach & Signature at Broadbeach
Cancellations prior to 30 days receive a full refund . Cancellations between 0 & 30 days of stay attract a 100% accommodation fee. 
ARIA
Cancellations prior to 30 days receive a full refund . Cancellations between 0 & 30 days of stay attract a 100% accommodation fee. 

Avani Broadbeach
Cancellations between 15 & 30 days attract a 1 night cancellation fee. Cancellations between 0 & 14 days of stay attract a 100% accommodation fee. 

Crowne Plaza
Cancellations within 30 – 15 days one night accommodation will be charged. No refund is given for rooms cancelled within 14 days of stay.

Beach Haven on Broadbeach & Freshwater Point Resort 
Cancellations outside 30 days prior to travel, attracts a full refund. If cancelled within 30 days  100% cancellation fee applies.

Hilton Surfers Paradise
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Mantra Broadbeach on the Park 
Cancellations 30 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Mantra Sierra Grand 
Cancellations 30 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Meriton Serviced Apartments
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Peppers Broadbeach
Cancellations 30 – 15 days prior to arrival receive a refund less one night accommodation for bookings of up to 3 nights. Two nights will be charged for bookings over 4 nights. No refund is given within 14 days of stay.

Qube Apartments
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Signature at Broadbeach 
Cancellations outside 30 days prior to travel, attracts a full refund. If cancelled within 30 days  100% cancellation fee applies.

Synergy Apartments
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

South Pacific Plaza
Cancellations/ amendments or reductions between 0 & 30 days of stay attract a 100% accommodation fee.

Sofitel Gold Coast 
Cancellations between 15 & 30 days of stay attract a 50% fee. No refund is given for rooms cancelled within 14 days of stay – incurring 100% cancellation fee.

The Star Grand, Star Residences & The Darling Gold Coast
Cancellations between 0 & 30 days of stay attract a 100% cancellation fee – no refund is given for rooms cancelled or a reduction in room nights. 

Refunds

If you are eligible for a refund according to the cancellation policies, Pulse Events will endeavour to process delegates accommodation booking refunds within 14 days after the event. The 14 day time frame is subject to hotels refunding Pulse Events the delegate’s refund in a timely manner and payment clearing through Pulse Events banking system. Pulse Events will not be held responsible for a hotel’s delay in processing a refund that is due back to a delegate. To the best of our ability, every effort will be made to ensure hotel’s are efficient in processing refunds for delegate accommodation bookings.