FAQ’s

How do I book?
APP conference accommodation bookings can be made here. Bookings must be made via this site to secure the discounted conference rates.

How do I book a group?
Groups are to be booked and paid online through the booking portal. You can choose to book as many people as you like and select 1 invoice or individual invoices.

If you require a 3rd party credit card authorisation for hotel incidentals please download the authority form here and email to info@pulseevent.com.au.

How do I pay?
Payment can only be made by credit card (Visa, MasterCard or AMEX).
Please note 1.85% credit card surcharge will apply.

How do I get an Invoice?
An invoice is issued to you with your confirmation email that is automatically generated at the time of your booking. Click here to log back into the registration portal and generate a new invoice.

How can I login to the booking portal?
Click here to login to the booking portal – you’ll need your email and password that you previously set up.

I’ve forgotten my booking portal password – how do I retrieve it?
Click here
to visit the user website. Click on ‘Forgotten Password’ in the left hand corner of the login page. You will then be prompted to enter the email you used for your account which will then be sent a link to change your password. 

If I drive or hire a car, where do I park?
Parking is available at most hotels. Please see detailed hotel information via the menu above for further details.

How do I change my accommodation?

Click here to make changes to your reservation through our booking portal up until 20 December.

All changes from 21 December must be confirmed in writing by email.

How do I cancel my accommodation?
Any booking cancellations must be confirmed in writing by email and are subject to individual hotel cancellation policies. Refer to our cancellation policy page – click here.

NB: Refunds will be processed using the original method of payment two weeks after the completion of your stay, cancellation fees will apply, click here for more details.

I’m having trouble seeing pages on the website, what do I do?
Our online booking system operates best in either Google Chrome or Mozilla Firefox. If you are still having problems seeing information or pages, you may need to clear your cookies and browsing history in your Web Browser. Click here for information on how to do this.

I have a question that isn’t listed here, who can I ask?
For any other queries, please email info@pulseevent.com.au or phone +61 7 3161 5901 during business hours.