FAQ’s

How do I book?
APP conference accommodation bookings can be made here Bookings must be made via this site to secure the discounted conference rates.

How do I book a group?
Groups are to be booked and paid online through the booking portal. You can choose to book as many people as you like and select 1 invoice or individual invoices.

If you require a 3rd party credit card authorisation for hotel incidentals please download the authority form here and email to info@pulseevent.com.au.

Logging into an existing booking
To update or check a booking please refer to the confirmation email (automated at time of booking) for login links.

How do I get an Invoice and Pay?
An invoice is issued to you with your confirmation email that is automatically generated at the time of your booking. Please email info@pulseevent.com.au if you need another copy. 

To pay now by credit card (Visa, MasterCard or AMEX) click here.  Please note 1.85% credit card surcharge will apply.

If I drive or hire a car, where do I park?
Parking is available at most hotels. Please see detailed hotel information via the menu above for further details.

How do I change my accommodation?

Please refer to your booking confirmtion email, for your login access to the booking portal to make changes to your reservation up until 20 December.

All changes from 21 December must be confirmed in writing by email.

How do I cancel my accommodation?
Any booking cancellations must be confirmed in writing by email and are subject to individual hotel cancellation policies. Refer to our cancellation policy page – click here.

NB: Refunds will be processed using the original method of payment two weeks after the completion of your stay, cancellation fees will apply, click here for more details.

I’m having trouble seeing pages on the website, what do I do?
Our online booking system operates best in either Google Chrome or Mozilla Firefox. If you are still having problems seeing information or pages, you may need to clear your cookies and browsing history in your Web Browser. Click here for information on how to do this.

I have a question that isn’t listed here, who can I ask?
For any other queries, please email info@pulseevent.com.au or phone +61 7 3161 5901 during business hours.